General Terms & Conditions


Effective Date: August 13, 2021.
The following supersedes all prior Terms & Conditions. By booking accommodation at One Ocean Bonaire, you agree to the following:

You acknowledge and accept these terms and conditions (these “Terms and Conditions”) by submitting your online request to book accommodation at One Ocean Bonaire, a corporation existing and resident in 159-161 Kaya Gob. N. Debrot, Kralendijk, Caribbean Netherlands.

These Terms and Conditions are intended to protect the guests of One Ocean (“Guests”), and One Ocean Bonaire (“One Ocean” or “We”). Your booking at One Ocean will be governed by these Terms and Conditions, and it is your responsibility to read and understand all of them.

If you require clarification or further information, you may contact us by email at [email protected] or by postal mail at One Ocean Bonaire, 159-161 Kaya Gob. N. Debrot, Kralendijk, Caribbean Netherlands.


a. Booking: the reservation or booking for accommodation(s) and/or any other services and supplies, made online, by phone, e-mail, in person or through a third party.

b. Contract: the booking agreement and these general terms and conditions (and any other terms and conditions stated to apply to the booking).

c. Customer: natural person or legal entity or partnership which has entered into an agreement with the accommodation and applies equally to the natural person, guest, purchaser, tenant, lodger, occupant, tour operator, etc., anyone who has entered into a contract with the accommodation.

d. Guest: wherever these general terms and conditions speak of the guest(s) or customer(s), this refers to both guest(s) and customer(s), unless it is clear from the content and implication of the clause that only one of the two can be intended.

e. Accommodation: One Ocean Bonaire, established in Bonaire CN, and the premises for which the booking is made, trading, amongst others under the following names: One Ocean, One Ocean Bonaire, One Ocean Boutique Apartments & Suites, One Ocean Boutique Apartments & Suites Bonaire.

f. Non-Refundable Rate Bookings: include the rate plans “Non-Refundable Rate”, “Stay Longer Offer”, “Early Bird Offer” And “Promotional Rate”.

g. Website: websites of the accommodation, being, and

h. Address: 159-161 Kaya Gobernador N. Debrot, Kralendijk, Bonaire, Caribbean Netherlands

i. Contact details:
T: +5997172931 (Bonaire)
T: +13054477034 (USA)
T: +31713020001 (Netherlands)
E: [email protected]


1.1. All payments must be made in USD or EUR and can be done through bank wire (IBAN) or online credit card payment. All credit card payments are processed securely. Once the full amount has been received, a confirmation will be sent by e-mail.

1.2. Full payment of all “Non-Refundable Rate” bookings should be made within 72 hours in order to keep the reservation active. Guests can choose from various payment methods for the reservation, depending on the country in which the booking takes place and the booked rate plan. Guests will receive an email with payment instructions within 24 hours.

1.3. The total balance (incl. tourist tax) for “Standard Rate” bookings will be charged at any time after booking. Reservations are not confirmed until full payment is received. If the apartment was booked within 30 days before arrival the total price (incl. tourist tax) will be charged on time of booking. No fees are charged for bookings canceled within 4 hours of booking (grace period).

1.4 The accommodation reserves the right to cancel any booking that was not fully paid for 30 days prior to arrival.

1.5. At our accommodation, we accept payments by “PIN” (Maestro) or Credit Card (Visa, Mastercard, American Express).


2.1. “Standard Rate” Bookings: guests can cancel free of charge until 7 days before arrival. In case of cancellation within the 7 days before arrival or if guests don’t show up (“no-show”), they will be charged the total reservation price (incl. tourist tax). In case of premature departure, there are no refunds.

2.2. “Non-Refundable Rate” Bookings: if cancelled, modified or in case of no-show, the total price of the reservation (incl. tourist tax) will be charged. Guests will be charged a prepayment of the total price (incl. tourist tax) after booking. During the COVID-19 travel restrictions, we offer guests to reschedule their stay based on availability and balance in the coming 12 months.

2.3 In case of a group cancellation, our reservation term correspondence is applicable.

2.4. If the accommodation needs to cancel the booking due to COVID-19 restrictions or an event of force majeure the guests will be given a full refund. The accommodation shall, however, have no further liability to the guests arising out of such cancellation.


3.1. Check-in from 4:00 PM. Guests who arrive before 4:00 PM can move into their accommodation when ready, subject to availability.

3.2. Check-out until 11:00 AM. Late check-out after this time can be requested subject to availability on the day of departure and will be charged at an hourly rate (based on room rack rate).

3.3. Guests have to provide address details, e-mail and phone number when they book and show a valid ID upon check-in.

3.4. Maximum occupancy for our apartments and suites is two adults and maximum four adults for our two-bedroom penthouse. There is no capacity for extra beds.

3.5. Visitors (non-residents) are not allowed into the accommodation without prior approval from the management.

3.6. Complimentary housekeeping services for bookings over 7 days are provided weekly. Daily service housekeeping can be booked for an additional fee.

3.7. The accommodation is for adults only. Children upon request only and confirmed in the booking by the management.

3.8. All apartments are non-smoking. Violation of this policy will result in a USD 500 penalty for deep cleaning.

3.9. Pets are not allowed.

3.10. Using the accommodation for parties or playing loud music (also from the television) is not allowed. Total silence must be respected between 09:00 PM and 09:00 AM.

3.11. Staying at One Ocean Bonaire is entirely at guests’ own risk. One Ocean Bonaire is not liable for compensating or crediting any guest for any loss incurred due to medical issues, family emergencies, delays or cancellations.